Support

FAQ

Why can't I see my screen time data?

Screen Receipts requires the Family Controls entitlement to read your Screen Time data. Make sure you've granted permission during onboarding. If data still doesn't appear, try reopening the app: the report extension needs a moment to load.

Is my data sent to a server?

No. Your screen time data never leaves your device, and that is enforced by iOS rather than by our good intentions: the data is only readable inside a sandboxed system extension whose container the app cannot write to. Nothing is uploaded to us. The only thing the app ever sends is a duel's weekly count of days under target and the character you picked, and only if you start or join one, through your own iCloud to your friend's.

How do I stop my character covering my apps?

Settings, Cover my apps: turn it off, and anything covered comes down. Covered apps also uncover themselves at midnight.

My friend's duel link opens a web page.

Tap Open in Screen Receipts on that page. If the app is not installed yet, get it from the App Store first, then open the link again. Duels need iCloud: sign in to iCloud in the iPhone's Settings.

How do I change my voice?

Open the Voices tab (the third tab, between Week and Settings) and tap a character to hear how it would put things. Tap Hire to make it yours. All eight voices are included: Wake-Up Call, Coach, The Roast, Philosopher, Best Friend, Drill Sgt., Gen Alpha, and Sportscaster. Switch any time.

On version 1.2 there is no Voices tab: the picker is at the top of Settings.

Is there anything else to buy?

No. Screen Receipts is a one-time $0.99 purchase and that is the entire transaction: no subscription, no in-app purchases, nothing held back behind a higher tier. Every voice, every comparison, and the Health context are included in the app you bought.

Something is wrong and I want my money back.

Purchases are handled by Apple, so that request goes to Apple too: reportaproblem.apple.com, signed in with your Apple ID. Email us as well if something is broken. We would rather fix it.

Contact

Still stuck? Email hello@screenreceipts.com